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Welcome to the RYZE Superfoods Community

34 Issues resolved
697 Company responses
228 Customer testimonials
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5.0 (491 reviews)

A company's rating is calculated using a mathematical algorithm that evaluates the information of company profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

We're Andrée and Rashad, founders of RYZE , and we're here for a very simple reason: we want to feel amazing every single day. To wake up excited, purposeful, and ready to tackle whatever life throws us. We want to feel this way, and we want you to feel this way, too. The idea for RYZE sparked years ago when we were undergrads at Harvard. In those days, we were stressed and not treating our bodies or minds well, and hand-in-hand with that went our heavy coffee consumption. As we got older, this habit continued into our professional careers, and our mornings were as good as gone. We'd wake up feeling tired and unexcited, a bit dead inside, and needing another (and another) cup of coffee just to get us to the end of the day. Soon we started thinking about how we could turn this around. In our search, we stumbled upon the amazing power of medicinal mushrooms. We mixed them into our coffee and experimented endlessly. Soon we landed on the daily ritual that made us feel better, think better, and do better. Success begins each morning. RYZE is here to open that door for you. Welcome to your new morning ritual.
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RYZE Superfoods's reply dated Apr 29, 2025 to: Vernon Wup's review

Hi Vernon, we're very sorry if there was any misunderstanding regarding our auto-ship. Please know we would never want you to be charged for something you didn’t intend to sign up for.
No worries, we’ll be reaching out to you directly via email to explain what happened and assist you with your refund as quickly as possible.
Thank you for your patience!
author's review
Vernon Wup
map-marker Overland, Missouri

Cancel subscription & refund my money

U all keep taking money out my account I did not want s subsciption!!! I would like for U all to püt it Back!!!

Helpful

RYZE Superfoods's reply dated Apr 28, 2025 to: Hannelore M Mzv's review

Hi Hannelore, thank you for reaching out and letting us know! We want to assure you that your subscription has already been canceled, and no further shipments will be sent.
We've also responded to your emails to make sure you were fully taken care of. In addition, we've already processed a full refund for the unexpected order. You may refer to the confirmation email we sent on April 19th for this refund!
We truly appreciate you giving RYZE a try, and we're here if you need anything else!
author's review
Hannelore M Mzv

Hi this Hannelore Miller I have called my all my orders please don’t send no more

I have canceled my subscription as of last week and I like to send it back Hannelore Miller.so can you please help me by sending a return label.thank you so much

Loss:
$36

Preferred solution: Full refund

Helpful

RYZE Superfoods's reply dated Apr 28, 2025 to: Kevinw C's review

Hi Kevin, we're truly sorry if it felt like we weren't a reachable or trustworthy company, that's absolutely not who we are. We did respond to your emails, so if you could please check your inbox (and spam/junk folder just in case), you should see our messages explaining everything in detail.
Just to confirm, your subscription has already been fully canceled, and no further charges will be made.
For future reference, you can always reach us directly at alex@ryzesuperfoods.com or by phone at (617) 221-3852 during business hours (9am–5pm EST). We’re always happy to help!
Thanks for giving us the chance to make things right!
author's review
Kevinw C
map-marker Eagle, Colorado

Can't contact anyone by phone or emails. And I would like to stop any orders from this point on.

This must be a scam because no one answers the phone or emails . I'll have to go to my bank to stop them from taking money's and send me more ryze I suggest every on that didn't sign up for a monthly delivery do the same before they hit you account again.

User's recommendation: No it's not a retractable company

Helpful

RYZE Superfoods's reply dated Apr 28, 2025 to: Greg S Qlw's review

Hi Greg, we're truly sorry for any difficulty and frustration you experienced, that’s never the experience we want for our customers. We’ve responded to your email directly to explain what happened, and you can rest assured that your subscription has already been canceled.
We’ve also sent you the return instructions so you can easily send the product back. Once we receive the return, we’ll make sure your refund is processed promptly.
If there’s anything more we can do to help, please don’t hesitate to reach out. We're here to make things right!
author's review
Greg S Qlw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

 Verified Reviewer | map-marker Noblesville, Indiana

Very poor service. Want to cancel but to no avail. Worst customer service ever!!

Need to cancel subscription. Have been trying for months! Please cancel and refund my money and so I can send your coffee back

Loss:
$111
Cons:
  • Zero customer service

Preferred solution: Full refund

User's recommendation: Do get involved. Terrible!!

Helpful

RYZE Superfoods's reply dated Apr 24, 2025 to: Maxine T Ois's review

Hi Maxine, we're really sorry for the misunderstanding and truly appreciate you sharing your experience with us. We’ve already responded to your email to explain how you got into our auto-ship. It definitely wasn’t our intention to make you feel like you weren’t in control of your order.
Just to clarify, we do have a one-time purchase option available by selecting "Buy Once" here: https://www.ryzesuperfoods.com/pages/shop-all.
We’ve already canceled your subscription and confirmed a refund for the recent order via email. If there’s anything else we can do to help, feel free to reply to that email or reach us at alex@ryzesuperfoods.com.
We’re grateful you love the product and hope to serve you again in the future!
author's review
Maxine T Ois

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

 Verified Reviewer | map-marker Sandston, Virginia

I love the product!!!

Please dont send any more refills unless I give you permission Another order showed up at my door Without my approval or taking into my consideration that I had requested said itemThis Was a one time order ! I will notify you when Im out of this product.

Cancel my subscription at this time. Im returning your product . Dont take it upon yourself to make decisions for me!! Or my finances.

Thats why I ordered as many as I did on the first request. Close this subscription now have a great day today.

User's recommendation: Unless the customer requests it, don’t send it without their permission, you don’t know their financial situation. I ordered what I wanted at my first request, I’m on a budget, like this product after tasting it through a family member. All I ask is respect other people’s opinion before you reply. I also hate the fact that you have to respond through a text or email and not answer to a live person when trying to resolve issues..

Helpful

RYZE Superfoods's reply dated Apr 24, 2025 to: Hallie H Sfk's review

Hi Hallie, we're so sorry for any confusion or frustration, especially if the subscription came as a surprise! We’ve already responded to your email explaining how the auto-ship was activated and provided full return instructions to help resolve this as smoothly as possible.
Please rest assured your subscription has been canceled, and once your return is processed, we’ll make sure you’re refunded in full. If you have any questions at all, feel free to reply to our email or reach us directly at alex@ryzesuperfoods.com!
author's review
Resolved
Hallie H Sfk

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

 Verified Reviewer | map-marker Noblesville, Indiana

Resolved: Charged for an order I didn't place

An order of mushroom coffee was charged to my account. I didn't place an order.I also need to have the amount refunded to my account.

Preferred solution: Full refund

Helpful

RYZE Superfoods's reply dated Apr 29, 2025 to: william r Nro's review

Hi William, we're really sorry for the frustration and confusion. We’ve responded to all of your emails, and you can rest assured that your subscription has been canceled. We've also gone ahead and refunded all recent orders to make this right.
For future reference, if you prefer to place a one-time order without a subscription, you can do so by selecting the "Buy Once" option here: https://www.ryzesuperfoods.com/pages/shop-all
And just to clarify, we do have customer service you can reach anytime at alex@ryzesuperfoods.com or by phone at (617) 221-3852 during business hours (9am–5pm EST). We're here to help and always happy to assist.
Thanks for giving us the chance to fix this!
author's review
william r Nro

Can not cancel the orders

NO CUSTOMER SERVICE PHONE TO CANCEL

What kind of company does not have a customer service phone number ?

Please cancel, and I will submit a FRAUD claim now

Loss:
$165

Preferred solution: Full refund

User's recommendation: do not give them your card information

Helpful

RYZE Superfoods's reply dated Apr 24, 2025 to: Guerda M's review

Hi Guerda, we're so sorry to hear that you had this kind of reaction! That sounds incredibly uncomfortable, and we hope you’re feeling better now.
Have you taken anything else recently that might have triggered the reaction? We definitely recommend checking with your doctor to see if you may be allergic to any of the ingredients in our blend. Please let us know!
We also want to assure you that your subscription has already been canceled, and we did respond to your email, so if there’s anything else you need or if you have any questions at all, please don’t hesitate to reply there or reach out to us directly at alex@ryzesuperfoods.com.
Wishing you the very best
author's review
Guerda M

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

 Verified Reviewer | map-marker Lower Nazareth, Pennsylvania

Cancel the items ruse coffee I’m allergic to it

Im allergic with it when I drink my face is swollen and Im itchy you ask for pictures I dont take no pictures because I use it only second time I dont it anymore after the second time

Loss:
$200
Pros:
  • Allergic

Preferred solution: Full refund

User's recommendation: Not for me I don’t take me pictures because I don’t use it after second time

Helpful

RYZE Superfoods's reply dated Apr 24, 2025 to: Dwyane Brx's review

Hi Dwyane, we're so sorry for the trouble here! We did respond to your emails explaining how the subscription was set up. If you didn’t see our messages, they may have landed in your spam or junk folder.
Rest assured, your subscription is now canceled and you won’t be charged again. If you ever need to reach us directly, you can call us at (617) 221-3852 during business hours (9am–5pm EST), or email us at alex@ryzesuperfoods.com. We're always happy to help!
author's review
Dwyane Brx
map-marker Flowery Branch, Georgia

Cancel my order please

Answer your phone and when someone asks for their order to be canceled you need to cancel it dont keep sending it they are making you pay for something that you dont want anymore

Helpful

RYZE Superfoods's reply dated Apr 24, 2025 to: Eric O Ccd's review

Hi Eric, we're so sorry for any confusion caused by our auto-ship! We’ve already responded to your emails to explain how the subscription was set up and to walk you through the steps for your refund.
Rest assured, your subscription has already been canceled, and you will not be charged again. If you have any questions or need anything else at all, feel free to reply directly to our email or reach us at alex@ryzesuperfoods.com. We’re here to help!
author's review
Eric O Ccd
map-marker Toronto, Ontario

Money taken out of my account without permission.

I ordered ryze to try it and a month later automatically took money out of my account without permission. Be cautious with ryze.

The product is good but the underhanded charging without permission is crooked.

I'm trying to resolve this issue right now. If resolved happily, I will return and update my review.

Loss:
$80

Preferred solution: Full refund

User's recommendation: Be cautious

Helpful

RYZE Superfoods's reply dated Apr 23, 2025 to: Livia B Aus's review

Hi Livia, we're so sorry for the frustration this caused, that’s never what we want anyone to experience.
Just to clarify, we don’t lure anyone into our auto-ship program. We do our best to be transparent, with clear disclaimers on the site and reminder emails sent before every renewal. That said, we understand it’s easy to miss, and we truly appreciate you replying to our email in time — that allowed us to catch your order before it processed.
We’ve already canceled your subscription, and we can assure you there won’t be any further charges.
Thanks for bringing this to our attention, and again, we’re very sorry for the confusion!
author's review
Livia B Aus
map-marker Los Angeles, California

HORRIBLE PRODUCT. LURED INTO MEMBERSHIO. NO CANCELLATION AVAILABLE ON YOUR SITE. I WILL GIVE A BAD REVIEW ON BBB AND YOUR SITE.

UNABLE TO CANCEL A MEMBERSHIP I WAS LURED INTO.

WOULD LIKE TO TALK TO A LIVING BEING, IMPOSSIBLE.

PLEASE CALL 718-869-**** TO MAKE SURE THIS INADVERTANT MEMBERSHIP I WAS LURED INTO IS CANCELLED.

Livia Boyadjian

Preferred solution: CANCELLATION OF A SUBSCRIPTION I WAS LURED INTO.

Helpful

RYZE Superfoods's reply dated Apr 23, 2025 to: Aaric Hdf's review

Hi Aaric, we're really sorry to hear the product hasn’t been sitting well with you, that’s absolutely not the experience we want anyone to have! If you’re open to it, we’d love to understand more about how you’ve been feeling after using it so we can make note and do our best to help.
We’ve also responded to your email to explain things more thoroughly and assist with next steps. Please feel free to reply there with any questions or concerns, we’re here to help.
And just to reassure you, your subscription has already been canceled and you won’t be charged again moving forward.
Wishing you a speedy return to feeling your best!
author's review
Aaric Hdf
map-marker Boston, Massachusetts

Discontinue product , its making me sick

The product is making me sick,

I wish to discontinue this automated delivery service, I never subscribed to it just bought the product to try it.

Please someone contact me

Helpful

RYZE Superfoods's reply dated Apr 22, 2025 to: Akeia Tbp's review

Hi Akeia, thank so much for reaching out, and we’re truly sorry for the frustration this has caused! We’ve responded to your email and want to assure you that your subscription has now been canceled. You won’t be charged or receive any more shipments moving forward.
If there’s anything else we can help with, just reply to our email or reach us directly at alex@ryzesuperfoods.com. We’re happy to assist!
author's review
Akeia Tbp

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

 Verified Reviewer | map-marker Trenton, Michigan

Cancelled order

Updated by user Apr 20, 2025

Very disappointed

Original review Apr 19, 2025

Do what I asked over s month ago and that was to stop sending the coffee and cancel my subscription. One bag is enough for one month but youre sending me 3 bags each month!

I have enough to last the rest of the year now! So STOP!!!

Helpful

RYZE Superfoods's reply dated Apr 22, 2025 to: Mariano A Yoo's review

Hi Mariano, thank you so much for your message and we're really sorry for the confusion and frustration here. We totally understand how upsetting it is to be charged for something you didn’t intend to receive.
We did send cancellation instructions previously through your portal, but no worries, we’ve just followed up with you via email to explain further and help get your refund started. We’ve also made sure your subscription is canceled now, so this doesn’t happen again.
Feel free to reply to that email if you have any questions at all, we're here to help!
author's review
Mariano A Yoo

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

 Verified Reviewer

Reclamo de dinero

A esta compañía le compré dos paquetes de café por desgracia y no me gustaron y ahora lo mandan y lo cobran sin ninguna autorización del cliente , el mes pasado se los devolví y puse el reclamo en el banco y hoy me están mandando otra vez el café es imposible hablar con un representante NECESITO MI DINERO DE VUELTA

Loss:
$66

Preferred solution: Full refund

User's recommendation: Devolución del dinero y cancelación absoluta

Helpful

RYZE Superfoods's reply dated Apr 22, 2025 to: Michelle H Vcb's review

Hi Michelle, we're really sorry for any confusion with our auto-ship program. We completely understand this wasn’t your intention! We’ve already responded to your email with an explanation of how this happened, as well as return instructions to help you get your refund. Please feel free to reply to that email if you need any further assistance.
Rest assured, your subscription has already been canceled, so there will be no more charges going forward.
Thank you for your patience, and we’re here to help if you need anything else!
author's review
Michelle H Vcb

I was not pleased with the fact that you took money from account for another order which I did not want!! I want my money back, this is a dispute!!

Money was taken from my account for another order which I didnt want, I want my money back in my account, and I dont want anymore coffee!!

Loss:
$64

Preferred solution: Full refund

Helpful
RYZE Superfoods
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