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40 Issues resolved
872 Company responses
228 Customer testimonials
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4.7 (516 reviews)

A company's rating is calculated using a mathematical algorithm that evaluates the information of company profile. The algorithm parameters are: registered users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

We're Andrée and Rashad, founders of RYZE , and we're here for a very simple reason: we want to feel amazing every single day. To wake up excited, purposeful, and ready to tackle whatever life throws us. We want to feel this way, and we want you to feel this way, too. The idea for RYZE sparked years ago when we were undergrads at Harvard. In those days, we were stressed and not treating our bodies or minds well, and hand-in-hand with that went our heavy coffee consumption. As we got older, this habit continued into our professional careers, and our mornings were as good as gone. We'd wake up feeling tired and unexcited, a bit dead inside, and needing another (and another) cup of coffee just to get us to the end of the day. Soon we started thinking about how we could turn this around. In our search, we stumbled upon the amazing power of medicinal mushrooms. We mixed them into our coffee and experimented endlessly. Soon we landed on the daily ritual that made us feel better, think better, and do better. Success begins each morning. RYZE is here to open that door for you. Welcome to your new morning ritual.
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Ryze Superfoods's reply dated Jan 26, 2026 to: Tearyn W's review

Hi Tearyn, thanks for bringing this to our attention, and we’re sorry for the delivery mix-up and the frustration it caused. We were able to replace the order for you, and we’re glad we could get that sorted out. If there’s anything else you need or if you have any questions at all, please don’t hesitate to reach out, we’re always happy to help!
author's review
Tearyn W

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

 Verified Reviewer

I didn't receive my package. It was delivered to the wrong address.

Updated by user Dec 12, 2025

Hard to get to speak to a person. Had to text or email. Do not recommend unless absolutely necessary.

Original review Dec 12, 2025

My coffee was delivered to the wrong address. The picture shown is not my apartment building. It is the street directly behind me.

User's recommendation: Email them. They will answer right away.

Helpful

Ryze Superfoods's reply dated Jan 26, 2026 to: May sia V's review

Hi May, we’re really sorry to hear that the product didn’t agree with you, and we appreciate you letting us know! After reviewing your account, it looks like you did reach us and we can confirm that your subscription has already been canceled, and no further shipments or charges will occur. If you have any questions or need additional assistance in the future, you can always reach us directly at (617) 221-3852 during business hours (9am–5pm EST) or by email at alex@ryzesuperfoods.com. We're always here for you!
author's review
May sia V

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

 Verified Reviewer | map-marker Stillwater, Minnesota

Your product is not right fit for my body

StopThis product make me headache body ach I have no energy you guys need to stop sending me your product now.

Loss:
$500

Preferred solution: Full refund

User's recommendation: Stop

Helpful

Ryze Superfoods's reply dated Jan 26, 2026 to: Andrea R Qvu's review

Hi Andrea, we’re truly sorry for the frustration this caused and appreciate you taking the time to share your experience! We’ve reviewed your account and can confirm everything has now been fully resolved: your subscription has been canceled and full refunds has been issued, with no further charges or shipments going forward. We regret the confusion and the delay in getting this handled, and we’re actively working to improve both our response times and the overall account experience so this doesn’t happen again. We truly appreciate your patience!
author's review
Andrea R Qvu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

 Verified Reviewer

Customer service is atrocious. Averi their bot is dumb and they say Alex the trusty receptionist will follow through but it took two months.

At one time, I had an account, and somehow I got it canceled. But then I started getting Creamer, which I don't use and never ordered.

Every month, I was charged. Averi, their bot, said Alex would get in touch with me. He didn't until finally today, when I threatened to report them and also the Better Business Bureau, although if they are not listed with them, then you can't do anything. Stay away from this company.

The first time, I didn't pick a subscription and still got coffee. I hated the taste, but I only picked ship once.

Loss:
$73

Preferred solution: Full refund

User's recommendation: Stay away from this company unless you love their company. Also they don't let you put in a password, so you have to go through alex to get a four digit number.

Helpful

Ryze Superfoods's reply dated Nov 24, 2025 to: Cheryl C Elq's review

Hi Cheryl, thaks for reaching out! It looks like you already reached out to us via email, and we’ve refunded this order for you. We’re truly sorry again for any misunderstanding with our auto-ship!
If there’s anything else you need or if we can help with anything moving forward, please don’t hesitate to reach out. If you’d like to order in the future without being on a subscription, you can always choose the “Buy Once” option here: https://www.ryzesuperfoods.com/pages/shop-all
We’re always here to help!
author's review
Cheryl C Elq
map-marker Cranberry, Pennsylvania

Charge

Charged $54 and not sure why. I just received two packs of coffee less than a month ago and am not on auto refill

Loss:
$54
Pros:
  • Love the coffee
Cons:
  • Charged for something and not sure what

Preferred solution: Full refund

Helpful
Dennis L Lpx

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

 Verified Reviewer | map-marker Orlando, Florida

Very easy to place an order and to set up a subscription, but very difficult to get answers to anything. No support team. Older people who lack technical skills are screwed when needing to manage a s

Im trying to cancel a subscription for my sister who was diagnosed with dementia. I canceled it online over 2 months ago and she is still getting it delivered. She doesnt have the money so I need to stop it immediately

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User's recommendation: Not a chance

Comment
Helpful

Ryze Superfoods's reply dated Nov 24, 2025 to: Anyi C Ozw's review

Hi Anyi, it looks like you already reached out to us, and we’ve fully resolved this for you via email! Your order has been refunded, and we’ve also made sure your subscription is canceled so no future charges will occur.
If there’s anything else you need, please don’t hesitate to let us know. We’re here to help!
author's review
Anyi C Ozw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

 Verified Reviewer | map-marker Commerce Township, Michigan

Necesito cancelar un pago que me hicieron

Ryze Superfoods - Necesito cancelar un pago que me hicieron

Necesito que no me cobren más una subscripción, quiero cancelar un pago que me hicieron y que me devuelva mi dinero.

Helpful

Ryze Superfoods's reply dated Nov 24, 2025 to: Shirlean O's review

Hi Shirlean, we’re so sorry to hear that our coffee didn’t sit well with you, and that you didn't enjoy the taste. But we truly appreciate you giving it a try!
We also want to reassure you that your subscription has already been canceled, as confirmed in our email to you when you reached. You won’t receive any additional charges or shipments moving forward.
We really appreciate you sharing your feedback. It helps us continue improving! If there’s ever anything else we can do to help, please don’t hesitate to let us know.
author's review
Shirlean O

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

 Verified Reviewer

I do not like the taste of the coffee it irritates my stomach. I have given it all away from the very first order.

Cancel my subscription . The coffee was falsely advertised in my opinion.

The taste was never satisfying to me and make me nauseated and my stomach was irritated. No one in my home like it after the first cup either, so please stop charging my account, the cancellation process is much to difficult for the 21st century

Cons:
  • False advertising

Preferred solution: Cancellation, after the first cup and was not satisfied

Helpful
Vicki W Rqx
map-marker Las Vegas, Nevada

Package was delivered to wrong address

Package was delivered to wrong address and I would appreciate another package delivered to the correct address and if not possible a refund would be sufficient. Thank you

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Preferred solution: Deliver product or service ordered

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Helpful
Abdiel Fgd

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company.

 Verified Buyer | map-marker Chattanooga, Tennessee

Want to know why I have received my product

Contains 2 confidential files for company representatives

Charges are being taken out my husband account an I have no product please explain why you keep taken money out my account an I have no product

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Helpful

Ryze Superfoods's reply dated Nov 03, 2025 to: Giorgia Nev's review

Hi Giorgia, thanks for reaching us! We totally lunderstand how discouraging it can feel when you’re just trying to cancel and it seems difficult to reach someone. That’s never the experience we want for our customers.
We did receive your email and replied to confirm that your subscription has already been canceled. You won’t receive any more shipments or charges moving forward.
If you ever need help in the future or simply want to check on anything with your account, our team is always here for you. You can reach us directly at (617) 221-3852 during business hours (9am–5pm EST) or by emailing alex@ryzesuperfoods.com anytime.
We truly appreciate your patience and feedback. It helps us keep improving!
author's review
Giorgia Nev
map-marker New Ipswich, New Hampshire

Cancelling my order

There is no way to talk to a human being. Ive tried to cancel my subscription via email and they continue to send me product and charge me

User's recommendation: Good luck if you want to ever cancel your subscription or talk to a human being

Helpful
Stephanie S Kvr
map-marker Raleigh, North Carolina

Cancelled your terrible product last month

I tried your coffee

It was absolutely disgusting and gave me stomach issues

I sent an email last month, September 23rd to cancel my "subscription "

I am disputing any further attempts made to send me this product

I sent an email to Alex and he responded

I am very unhappy with your company and will be sending back anything you send.

View full review
Loss:
$72

Preferred solution: I want to cancel my subscription!!!!

User's recommendation: Don't buy it

Comment
Helpful

Ryze Superfoods's reply dated Nov 03, 2025 to: Elnona H's review

Hi Elnona, we're so sorry to hear you had difficulty reaching us and canceling your subscription. It's never our intention to make things hard for our customers.
We’ve gone ahead and confirmed that your subscription has now been canceled, so you won’t receive any more products or charges moving forward.
If you ever need assistance in the future or want to double-check anything with us, our team is always happy to help. You can reach us directly at (617) 221-3852 during business hours (9am–5pm EST) or by emailing us anytime at alex@ryzesuperfoods.com.
We truly appreciate your feedback and are sorry again for the inconvenience you experienced!
author's review
Elnona H

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

 Verified Reviewer | map-marker Torrington, Connecticut

I am having trouble ending my subscription

I did not feel any effect of the product.It's very expensive and it's very difficult to cancel the subscription when you're ready.Very hard to talk to human life form very difficult to get a hold of anybody for any reason.Not happy at all

Preferred solution: To have my subscription canceled for once. And for all and not receive any more product. And I don't want to be charged for any more product

Helpful

Ryze Superfoods's reply dated Nov 03, 2025 to: Bonnie G Tgi's review

Hi Kyona, we're so sorry for the continued frustration and inconvenience this caused! When you first reached out, our team sent instructions on how to cancel your subscription, as we don’t make changes on a customer’s behalf in order to protect your privacy. That said, we completely understand how frustrating that process can be, and we want to assure you that your subscription has now been canceled. You won’t receive any future shipments or charges.
If you ever need help with anything else or want to confirm details directly, please don’t hesitate to reach us at alex@ryzesuperfoods.com. We’re always here to help and make things right!
author's review
Bonnie G Tgi

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

 Verified Reviewer

They sent me a package. I canceled weeks ago

Updated by user Oct 16, 2025

Two months now they have been sending product after I canceled, and charging me. I have tried to reach them several times and have gotten nowhere!

Original review Oct 15, 2025

They are sending and charging me for a product I cancelled last month. Their customer service is very difficult to deal with , not to mention time consuming! This is very disappointing and annoying to say the least

Helpful

Ryze Superfoods's reply dated Nov 03, 2025 to: Shelly L Ihn's review

Hi Shelly, we're truly sorry to hear about your experience! That’s never the experience we want for any of our customers.
We want to assure you that we’re always here to help. You can reach us directly at (617) 221-3852 during business hours (9am–5pm EST), or by emailing us anytime at alex@ryzesuperfoods.com. Our team is happy to assist with any questions or concerns.
We’ve reviewed your account and can confirm that your subscription has already been canceled, so there won’t be any future charges or shipments moving forward.
We truly appreciate your feedback and are sorry again for the difficulty you had contacting us. Your experience matters, and we’ll be taking your comments to heart as we continue improving our service.
author's review
Shelly L Ihn
map-marker Salem, Massachusetts

Totally disappointed

Unfortunately! You are not available on a land line when needed.

Your product is good , but not good enough to not have a person to reach out to??? I've tried many many times ..,I'm I truly frustrated and can't believe no one cares about my question or concerns???

Can't !So with this said.

I am disappointed and discontinuing my service with RYZE... already let my credit card know., no more charges!!!

And. that you charged after our -agreement 3 months ago..., And I will be sending your product back for full refund to my credit card account!!!

Sleep well .., maybe you should do better with customer service than just mushrooms

Helpful
Ambriel Vtc

I returned two packages for a refund in August. I’ve not seen a return of money back to my account.

I shipped 2 packages back in August. Ive not seen a refund. Theres been plenty of time for my refund.

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User's recommendation: I need to speak to someone.

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