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Welcome to the RYZE Superfoods Community

38 Issues resolved
762 Company responses
228 Customer testimonials
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5.0 (515 reviews)

A company's rating is calculated using a mathematical algorithm that evaluates the information of company profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

We're Andrée and Rashad, founders of RYZE , and we're here for a very simple reason: we want to feel amazing every single day. To wake up excited, purposeful, and ready to tackle whatever life throws us. We want to feel this way, and we want you to feel this way, too. The idea for RYZE sparked years ago when we were undergrads at Harvard. In those days, we were stressed and not treating our bodies or minds well, and hand-in-hand with that went our heavy coffee consumption. As we got older, this habit continued into our professional careers, and our mornings were as good as gone. We'd wake up feeling tired and unexcited, a bit dead inside, and needing another (and another) cup of coffee just to get us to the end of the day. Soon we started thinking about how we could turn this around. In our search, we stumbled upon the amazing power of medicinal mushrooms. We mixed them into our coffee and experimented endlessly. Soon we landed on the daily ritual that made us feel better, think better, and do better. Success begins each morning. RYZE is here to open that door for you. Welcome to your new morning ritual.
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RYZE Superfoods's reply dated Jun 13, 2025 to: Geroge Yjq's review

Hi Geroge, thanks for reaching out! It looks like you got enrolled in our auto-ship, and we're really sorry for any confusion. No worries, we’ve already canceled your subscription to make sure you won’t be charged again, and the most recent order has been refunded.
If you’d prefer to shop without a subscription in the future, just look for the “Buy Once” option on our shop page here: https://www.ryzesuperfoods.com/pages/shop-all
If you have any questions or need help, feel free to reply to our email or reach us at alex@ryzesuperfoods.com. We're always here for you!
author's review
Geroge Yjq
map-marker Montara, California

Cancel my subscription

I dont remember that i subscribe to ryze,

And received the second product which i didnt purchased..

Pla call the customer if she still need the product.

Helpful

RYZE Superfoods's reply dated Jun 13, 2025 to: Rocky W Ftf's review

Hi Rocky, thanks so much for sharing your feedback, and we’re really sorry for the confusion!
We did respond to your text with more details about how you got into our auto-ship and also included instructions for returning the last bag. While we do have disclaimers about our auto-ship on our website and also send warning emails three days before processing orders, we take full responsibility for your experience, and truly apologize for any inconvenience.
Your subscription has been canceled, and if there’s anything else we can do to help, please don’t hesitate to reach out directly at alex@ryzesuperfoods.com.
Wishing you all the best!
author's review
Rocky W Ftf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

 Verified Reviewer | map-marker Atlanta, Georgia

Didn’t know I was signed up for a subscription and the first 2 bags I got were under $20 and I got the last one it was over $40 so no more Ryze for me.

I tried to get it returned and they basically said too bad that I had agreed to a subscription so live and learn.

User's recommendation: Don’t do recurring orders

Helpful

RYZE Superfoods's reply dated Jun 13, 2025 to: Una Jas's review

Hi Una, thanks for reaching out! No worries at all, we've gone ahead and canceled your subscription, so you won’t receive any future shipments or charges.
We’re sorry to hear the product wasn’t for you, but we truly appreciate you giving RYZE a try! If you ever change your mind or have any questions down the line, feel free to reach out to us at alex@ryzesuperfoods.com. We’re always here to help.
Wishing you all the best!
author's review
Una Jas

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

 Verified Reviewer | map-marker Hazleton, Pennsylvania

Cancelar suscripción

No me interesa tener suscripción y deseo que me cancelen dicha suscripción no me interesa más el producto

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RYZE Superfoods's reply dated Jun 10, 2025 to: Vianka Asv's review

Hi Vianka, we truly apologize for the confusion! We’ve responded to your email explaining how you got into our auto-ship. Please know it’s never our intention to mislead or cause frustration.
That said, your subscription has already been canceled, and you won’t receive any future charges. If you’d like to make a one-time purchase in the future, you can use our “Buy Once” option here: https://www.ryzesuperfoods.com/pages/shop-all
If you need anything else or have more questions, feel free to reply to our email or reach us anytime at alex@ryzesuperfoods.com. We're always here for you!
author's review
Vianka Asv
map-marker Decatur, Alabama

It said a one time purchase but yet I keep getting charged on my credit card

I ordered a one time order and I keep charged on my credit card. I didn't sign up for a monthly subscription.

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RYZE Superfoods's reply dated Jun 13, 2025 to: Carmeron Gip's review

Hi Carmeron, we're very sorry for the misunderstanding and truly apologize for the confusion this has caused. We’ve sent you an email explaining why those orders went through. We do have disclaimers about our auto-ship and send warning emails, but we do apologize for the confusion and want to assure you your subscription is now canceled and you won't be charged again.
For future purchases, we also offer a one-time purchase option here: https://www.ryzesuperfoods.com/pages/shop-all
If you need anything else, feel free to reply to the email we sent you or reach out directly at alex@ryzesuperfoods.com. We’re always happy to help!
author's review
Carmeron Gip
map-marker Tampa, Florida

Reclamo

Porque estoy reclamando un envío de Ryze y 70.00 dolares que ne cargaron por 2 paquetes que no autoriza ni necesito.

Helpful

RYZE Superfoods's reply dated Jun 05, 2025 to: Donald V Ssi's review

Hi Donald, thank you so much for reaching out, and we’re truly sorry for all the confusion! We’ve responded to your email directly so we can personally assist and make sure your order gets to the right address.
We also want to assure you that your subscription has already been canceled. In the future, we do have a “Buy Once” option available here: https://www.ryzesuperfoods.com/pages/shop-all, which ensures there’s no ongoing subscription.
If you’d like to speak with someone directly, feel free to give us a call at (617) 221-3852, Monday through Friday, 9am–5pm EST. We’re happy to help and here to make things right!
author's review
Resolved
Donald V Ssi

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

 Verified Reviewer | map-marker Canterbury, England

Resolved: Ruse delivered to wrong address and put me on monthly delivery when I clicked box for 1time purchase

I contacted customer service to let them know I had moved and they assured me the delivery of my one time purchase would be delivered to correct address

Then a few days later was notified that I was set up for monthly delivery

I had clicked box for one time purchase

Now running in circles to get corrected and have found it is impossible to talk to a human being

Cons:
  • None that i can see

Preferred solution: Apology

User's recommendation: Be careful

Helpful

RYZE Superfoods's reply dated Jun 03, 2025 to: Geeta Dhb's review

Hi Geeta, we're really sorry for the confusion around your order. It looks like your order was made through our auto-ship. We’ve explained this in more detail via email and included return instructions so you can get your refund as soon as possible.
For future orders, if you just want to try the product without a subscription, you can select the “Buy Once” option on our shop page here: https://www.ryzesuperfoods.com/pages/shop-all.
If you have any questions or need help, feel free to reply to our email or reach us directly at alex@ryzesuperfoods.com.
Thanks so much for giving RYZE a try, and please don’t hesitate to reach out if you need anything else!
author's review
Geeta Dhb
map-marker Mcallen, Texas

Cancel product

My daughter order me the product last month she got confused it was not a monthly thing they charge me $80 this month I didnt wanted to be a monthly subscription please cancel me & refund my money please I can not afford to pay I need my money to be refunded thank you I just wanted to try the product & maybe in the future buy more

User's recommendation: Read & check what you buying

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RYZE Superfoods's reply dated Jun 05, 2025 to: Lilyrose Krx's review

Hi Lilyrose, thanks for reaching out! We’ve responded to your email with the return instructions! If you need any further help or have additional questions, feel free to reply directly to that email or reach out to us at alex@ryzesuperfoods.com. We’re here to help and want to make sure everything gets resolved!
author's review
Lilyrose Krx

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

 Verified Reviewer | map-marker Phoenix, Arizona

A return of 2 orders

That is a good question. Im having a hard time getting my refund for two orders that I received tonight and I returned them to the post office and have not gotten it resolved. My number is 602 736 **** name is Ramon Olivarez.

Helpful

RYZE Superfoods's reply dated Jun 13, 2025 to: Fianna Hpf's review

Hi Fianna, we’re so sorry for the confusion and any trouble this caused. We’ve sent you an email explaining how our auto-ship works and how you got into it.
That said, we completely understand the frustration and truly apologize for any misunderstanding. We’ve gone ahead and canceled your subscription so you won’t be charged again, and we’ve also processed a refund for the order that went through.
In the future, if you prefer to purchase just once, you can do so here: https://www.ryzesuperfoods.com/pages/shop-all
If you need anything else, feel free to email us at alex@ryzesuperfoods.com or just reply to the email we sent you!
author's review
Fianna Hpf
map-marker Brooklyn, New York

Yo no hise contrato con ustedes

Yo compré una sola vez y luego me cobraron dos más y yo no lo pedí no se porque isieron eso y se cobraron yo lo quiero devolver ya por favor y me deben mi dinero gracias

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RYZE Superfoods's reply dated Jun 05, 2025 to: Traeton Ror's review

Hi Traeton, we're really sorry for the frustration — we totally understand how upsetting it is to see a charge you weren’t expecting. We just sent you an email with all the details to help clear things up.
To make things right, we’ve already canceled your subscription and processed a full refund for the order you didn’t want. You won’t be charged again.
For any future orders, feel free to use our “Buy Once” option here: https://www.ryzesuperfoods.com/pages/shop-all — that way, no subscription, just a one-time purchase.
If there’s anything else we can do to help, just reply to the email or give us a call at (617) 221-3852, Monday through Friday, 9am to 5pm EST. We’re here for you and happy to help.
author's review
Traeton Ror

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

 Verified Reviewer | map-marker New Orleans, Louisiana

Why are y'all talking 37.00 out of my account I did not reorder anything else from y'all I will be taking to my lawyer cause now u stole out of my account

Y'all stolen my money out of my account for wat I did not reorder anything else y'all so I need y'all to put my money back are I will be calling my lawyer cause it's not bout to take anything out of my account with out me saying it's okay with it I got one coffee from y'all and paid for it now y'all talking about getting it again *** no

Helpful

RYZE Superfoods's reply dated Jun 03, 2025 to: Landra Iry's review

Hola Landra,
¡Lamentamos mucho la confusión! Parece que tu pedido se procesó como una suscripción, por eso se te hizo un cargo nuevamente. Hacemos todo lo posible para ser claros en el sitio y enviamos correos recordatorios antes de cualquier cargo recurrente.
Hemos cancelado tu suscripción y te enviamos los detalles sobre el reembolso. Para futuras compras, puedes elegir la opción “Comprar una vez” aquí: https://www.ryzesuperfoods.com/pages/shop-all.
¡Gracias por probar RYZE! Avísanos si necesitas algo más.
author's review
Landra Iry
map-marker Boston, Massachusetts

Scammers

Terrible, sacaron dinero de mi cuenta sin mi autorización. ESO se llama robar 66.00 dólares. No creo que se hallan equivocado.

User's recommendation: Nunca

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RYZE Superfoods's reply dated May 30, 2025 to: Jaimen Bix's review

Hi Jaimen, thanks so much for your message! It looks like you were able to update your account through our customer portal! If you need any help or run into anything else, feel free to reply to our email or reach us directly at alex@ryzesuperfoods.com. We’re always here to help!
author's review
Jaimen Bix

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

 Verified Reviewer | map-marker Philadelphia, Pennsylvania

Love it

Ok we like the product we have enough for now we just wanted to stop getting it for now that is alll

Helpful

RYZE Superfoods's reply dated May 30, 2025 to: Alias Jjc's review

Hi Alias, thanks so much for reaching out! It looks like we’ve already been in contact with you via email and were able to assist there. If you need any further help, feel free to reply to that email or reach us directly at alex@ryzesuperfoods.com. We’re happy to help!
author's review
Alias Jjc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

 Verified Reviewer

Hi I want cancel my order I don’t know who order...

Hi I want cancel my order I don’t know who order for me why charge my money not a allowed for me I don’t know to cancel

Helpful

RYZE Superfoods's reply dated May 30, 2025 to: Terasa Fgd's review

Hi Terasa, we're sorry for the misunderstanding! We've been in touch via email to explain everything. Rest assured, your subscription is already canceled. In the future, you can choose the "Buy Once" option here: https://www.ryzesuperfoods.com/pages/shop-all to avoid subscribing accidentally. If you have any other concerns, please don't hesitate to reply to our email or reach us at alex@ryzesuperfoods.com. We're here for you!
author's review
Terasa Fgd
map-marker Desoto, Texas

Cancel my subscription

When I initially made my order I just wanted to try it and I didnt know that I had signed up for a subscription. So I was shocked when I received another package and found out that I had subscribed.

User's recommendation: Make sure that they don’t accidentally subscribe

Helpful

RYZE Superfoods's reply dated May 30, 2025 to: kathie M Ntg's review

Hi Kathie, thank you so much for your feedback! While mushrooms aren’t naturally water soluble, we’ve worked really hard to make RYZE as dissolvable as possible. A tip that might help is to add RYZE into your cup before the water, then let the mixture sit for about 30–60 seconds before stirring. This gives the powder a chance to break down first. If you have a mini electric frother, that can also help mix it more smoothly right from the start.
We absolutely can’t wait for you to give it another try if you’re up for it! In any case, please know your subscription is already canceled, and no further charges will be made.
If you have any other questions or need anything at all, just let us know by emailing us at alex@ryzesuperfoods.com. We appreciate your patience!
author's review
kathie M Ntg
map-marker Spokane, Washington

Need to cancel my Ryze subscription for mushroom drink.

I need to cancel any future orders of Ryze mushroom drink, as I dislike the grittiness of this drink. Please do not send me any more RYZE and do not bill me, or charge my account any more. Thank you, Kathie Mewhinney katbeads1@***.com

May 20, 2025 I dislike the flavor of RYZE and can't tolerate the grittiness!

Helpful
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