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Welcome to the RYZE Superfoods Community

34 Issues resolved
697 Company responses
228 Customer testimonials
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5.0 (491 reviews)

A company's rating is calculated using a mathematical algorithm that evaluates the information of company profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

We're Andrée and Rashad, founders of RYZE , and we're here for a very simple reason: we want to feel amazing every single day. To wake up excited, purposeful, and ready to tackle whatever life throws us. We want to feel this way, and we want you to feel this way, too. The idea for RYZE sparked years ago when we were undergrads at Harvard. In those days, we were stressed and not treating our bodies or minds well, and hand-in-hand with that went our heavy coffee consumption. As we got older, this habit continued into our professional careers, and our mornings were as good as gone. We'd wake up feeling tired and unexcited, a bit dead inside, and needing another (and another) cup of coffee just to get us to the end of the day. Soon we started thinking about how we could turn this around. In our search, we stumbled upon the amazing power of medicinal mushrooms. We mixed them into our coffee and experimented endlessly. Soon we landed on the daily ritual that made us feel better, think better, and do better. Success begins each morning. RYZE is here to open that door for you. Welcome to your new morning ritual.
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RYZE Superfoods's reply dated May 06, 2025 to: Billye F Ndp's review

Hi Billye, we're so sorry for the frustration this has caused! We completely understand how upsetting it can be to see a charge you weren’t expecting, especially when you haven’t even finished your first bag.
You actually signed up for our auto-ship with your initial purchase, but we understand now that you only intended to place a one-time order. We do include disclaimers about this on our site and send reminder emails before processing new orders, but we do take full responsibility for your experience and want to make this right with you.
No worries, it looks like we're already in contact via email! Just in case you ever reconsider, we do offer a one-time purchase option with no recurring charges. You can find that here by selecting “Buy Once”: https://www.ryzesuperfoods.com/pages/shop-all
Thank you again for your feedback, we truly appreciate you giving RYZE a try!
author's review
Billye F Ndp

I did not order this and they charged my account I did not sign up for a contract I haven’t even finished the first bag I order I want my money put back in my account please and I will not be ordering

Did not sign up for contract I just wanted to try it Im not even done with the first bag and they charged my bank account I want my money back please I will not be ordering this from yall again just wanted to try it cant believe yall took money out of my account

Loss:
$37

Preferred solution: Full refund

Helpful

RYZE Superfoods's reply dated May 05, 2025 to: Richard T Ifq's review

Hi Richard, thank you so much for letting us know. We’re really glad to hear you've got a good supply on hand, and we totally understand needing to take a break! We’ve already gone ahead and canceled your subscription, so you won’t be billed or receive any future shipments.
If you ever need help restarting or have any questions in the meantime, just reach out to us at alex@ryzesuperfoods.com. When you're ready to jump back in, we’ll be right here to support your journey!
author's review
Richard T Ifq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

 Verified Reviewer

End subscription

Just not taking it every day and have a surplus now so I just need to stop the subscription. I will start it up again when I run out thank you.

Helpful

RYZE Superfoods's reply dated May 05, 2025 to: Tracee Asm's review

Hi Tracee, we're so sorry for the frustration you’ve experienced! We know how important it is to get clear and timely support.
We’ve responded to your emails, and please rest assured that your subscription has already been canceled. You won’t be receiving any further shipments or charges from us.
If there’s anything else we can help with, feel free to reply to any of our emails or reach us directly at alex@ryzesuperfoods.com. We’re happy to help however we can!
author's review
Tracee Asm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

 Verified Reviewer | map-marker Edgerton, Kansas

Cancel subscription

Cant get to a real person and my cancellation request have been ignore

I do not want the product any longer and its taking forever and Im not getting any confirmations of my orders being canceled

Hard website to maneuver and get anything done or any replies

User's recommendation: Ship somewhere else

Helpful

RYZE Superfoods's reply dated May 06, 2025 to: Gryphon Hhl's review

Hi Gryphon, we're really sorry for any confusion here! Just to clarify, the charge wasn’t unauthorized, but we totally get that it may not have been what you expected. It looks like you were signed up for our auto-ship program when you first ordered, but we understand now that this probably wasn’t your intention.
We do have disclaimers on our site and send reminder emails before each order to give folks a heads-up and a chance to make any changes.
That said, no worries at all, we’ve already gone ahead and canceled your subscription, and you should have an email from us with more info. If you still have any questions, feel free to reply there or reach us directly at alex@ryzesuperfoods.com — we’re happy to help.
And just so you know for the future, we do offer a one-time purchase option too! You can find it by selecting “Buy Once” right here: https://www.ryzesuperfoods.com/pages/shop-all
We really appreciate your patience!
author's review
Gryphon Hhl
map-marker Los Angeles, California

A charge not authorized

Charged my card without permission ! I gave no authorization to use my card . This will cause me to NEVER EVER USE YOUR AITE BECAUSE ITS NOT A TRUSTED SITE

User's recommendation: Do not charge anyone unless you get a verbal permission

Helpful

RYZE Superfoods's reply dated May 05, 2025 to: Lykeith W's review

Hi Lykeith, thanks for your review! It looks like you were enrolled in our auto-ship, but we absolutely apologize if that wasn’t your intention. We've explained this in more detail in the email we sent you, and we’ve gone ahead and canceled your subscription so you won’t be charged again moving forward.
We’ve also responded to your email with the steps to complete your refund request. If you need any help with that, feel free to reply directly to that message or email us anytime at alex@ryzesuperfoods.com.
If you’d like to order RYZE again in the future without being enrolled in a subscription, just choose the "Buy Once" option when checking out at this link: https://www.ryzesuperfoods.com/products/ryze
We appreciate your patience!
author's review
Lykeith W

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

 Verified Reviewer | map-marker Saint Louis, Missouri

My money back on my card

You guys was taking money off my card. I did not authorize it. I would like my money to be put back on my card.

User's recommendation: I like my money, put back on my card

Helpful

RYZE Superfoods's reply dated May 05, 2025 to: Guadalupe R Mcf's review

Hi Guadalupe, we're so sorry for the misunderstanding. We truly never intended for you to be subscribed without your knowledge.
Our website does include disclaimers about our auto-ship, and we also send email reminders before each recurring order is processed. That’s actually how you were able to reach us — by replying to one of those reminders — and we’ve responded to your email as well to assist with your refund.
Rest assured, your subscription has now been canceled, and you won’t be charged again. If there’s anything else we can help with, feel free to reply to our email or email us at alex@ryzesuperfoods.com. We're always here to help!
author's review
Guadalupe R Mcf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

 Verified Reviewer | map-marker Noblesville, Indiana

I am pissed because they charged for something I didn't order

Not to place an order with out permition. So please return my money to my account. Because I didn't order anything from Ryze coffee .

Loss:
$36

Preferred solution: Full refund

User's recommendation: I don't recommend these at all. Because it doesn't work.

Helpful
Antawan Tha
map-marker Tampa, Florida

I don't agree that after one time you keep sending and charging me 36 dollars every month please remove me I'm not using that don't work thank you I need you to stop

To stop I only want to try ones but I did not give ok to charge for every month please remove me I don't need

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Helpful

RYZE Superfoods's reply dated Apr 29, 2025 to: Lorianne Fwq's review

Hi Lorianne, we're very sorry for any misunderstanding! No worries, we’re here to make sure all of your concerns are fully resolved. We actually responded to your email with more details, and to guide you through getting your refund as soon as possible.
In the future, if you’d prefer to place a one-time order without enrolling in a subscription, you can do so by selecting the “Buy Once” option here: https://www.ryzesuperfoods.com/pages/shop-all
If you need any more help, feel free to reply to our email or reach out to us at alex@ryzesuperfoods.com. Thanks for your understanding!
author's review
Lorianne Fwq
map-marker Palo Alto, California

CANCEL.SUBSCRIPTIONS

I DID NOT ORDER MORE OF THIS PRODUCT, BUT WHEN I CHECKED MY EMAIL TODAY I SAW THAT THERES ORDER ON THE WAY, PLS CANCEL THIS ORDER CUZ I DID NOT APPROVE THIS.

TY

AMIE

Helpful

RYZE Superfoods's reply dated May 02, 2025 to: Dymple T's review

Hi Dymple, thanks for reaching out! We’ve responded to your email with more details, and we want to reassure you that it was never our intention to cause any confusion or inconvenience.
Your subscription has been canceled, and no further charges will occur. If you’d like to try RYZE in the future without a subscription, we do offer a one-time purchase option, just select “Buy Once” here: https://www.ryzesuperfoods.com/pages/shop-all
If you need anything else at all, feel free to reply to our email or reach us directly at alex@ryzesuperfoods.com. We’re here to help!
author's review
Dymple T
map-marker Detroit, Michigan

I have a ordering problem

I put in all the information you needed for me to get your product my credit card number my address my name, my email and then when it was time to submit payment, it went back to where I started from so I need to know did it go through or did it not go through and if you got my information, cancel the order because it was complicated. Trying to get it. Thank you

User's recommendation: O

Helpful

RYZE Superfoods's reply dated May 05, 2025 to: Ernest N Quf's review

Hi Ernest, thanks for reaching us! No worries, we've responded to your email with more details about how the subscription was originally set up. We truly apologize for any misunderstanding, we know how frustrating that can be.
Please rest assured that your subscription has already been canceled, and the refund has been processed, too! The funds should already be back in your account or on their way, depending on your bank's processing time.
If there's anything else we can help with, feel free to reply to our email or reach us directly at alex@ryzesuperfoods.com. We’re always happy to help!
author's review
Ernest N Quf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

 Verified Reviewer

Cancellation of my subscription

i bought it for one time use but am being sent the the product and billed every month. just want want to unsubscribe to your product.

Preferred solution: cancellation of subscription

Helpful

RYZE Superfoods's reply dated May 02, 2025 to: Jennett Nqy's review

Hi Jennett, we're so sorry to hear about this experience and truly apologize for the confusion! No worries, we’re gonna reach out to you directly to explain what happened and to assist with processing a refund for the unwanted packages. Rest assured, we want to make sure this is fully resolved for you.
Thanks again for your patience, please be on the lookout for our email!
author's review
Jennett Nqy
map-marker La Puente, California

Cancel 9 packes I haven’t I didn’t order I drop them off to your main company

RYZE Superfoods - Cancel 9 packes I haven’t I didn’t order I drop them off to your main...
RYZE Superfoods - Cancel 9 packes I haven’t I didn’t order I drop them off to... - Image 2
RYZE Superfoods - Cancel 9 packes I haven’t I didn’t order I drop them off to... - Image 3

I order the first one I didnt like your product. You keep sending and sending without my authorization.

I travel for work it was send to my Uncle address. When I got back I already had 9 packages I didnt order.

I took them to Ontario Company left them there. I already talk to my BANK, hope it fix that matter, get my money back thank you!!

Helpful

RYZE Superfoods's reply dated Apr 29, 2025 to: Brendalyn Nan's review

Hi Brendalyn, thanks for your message! We did respond to your email—please check your inbox (and spam folder just in case). If you still need assistance, feel free to reply to that message or reach out to us directly.
You can contact us at alex@ryzesuperfoods.com or call us at (617) 221-3852 during business hours (9am–5pm EST). We're here to help!
author's review
Brendalyn Nan

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

 Verified Reviewer | map-marker Leesburg, Virginia

Non responsive

Need a phone number to be able to call directly. I don't see where anyone has responded to my email from earlier this week.

Helpful

RYZE Superfoods's reply dated Apr 29, 2025 to: Mesiah Pie's review

Hi Mesiah, thanks for reaching out, and we're sorry to hear you've had trouble placing your order. We've already responded to your emails to assist directly, and if you still need help, feel free to reply to that message.
You can also reach us directly at alex@ryzesuperfoods.com or call us at (617) 221-3852 during business hours (9am–5pm EST). We're happy to help however we can!
author's review
Mesiah Pie
map-marker Los Angeles, California

I'm still waiting to talk to someone about my issue.. I'm trying to place an order and I can't because my phone I'm using it to order and I live in a rural county and we don't have Internet only on my

Been trying to order for 3 weeks and have been having problems the phone number that they're sending me the code to is not my phone number that I have on the account that I created. Need to speak to somebody in person

Helpful

RYZE Superfoods's reply dated Apr 28, 2025 to: Amanada Kbu's review

Hi Amanada, thank you so much for reaching out and sharing your experience. We completely understand your frustration and sincerely apologize for any confusion.
We wanted to reassure you that your subscription has already been canceled, and there will be no future charges or shipments. We've also sent you an email explaining how the auto-ship enrollment can happen and provided clear instructions to help you request a refund as quickly as possible.
For any future orders, if you'd prefer a one-time purchase with no subscription, you can select the "Buy Once" option directly here: https://www.ryzesuperfoods.com/pages/shop-all
We truly appreciate you giving RYZE a try, and we're always here to help if you need anything else!
author's review
Amanada Kbu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

 Verified Reviewer | map-marker San Antonio, Texas

Unauthorized repeat deliveries.

I wanted to try product. I went online and purchased what I thought was a single purchase.

However, when trying to make single purchase was navigated through site and some how ended up with repeated schedule deliveries I did not want or intentionally request. I looked up phone to call as it is not listed, was referred to site to set acct did not want, found it very difficult to cancel subscription, continued requesting then demanding the subscription be cancelled.

After several days it appears the subscription has been cancelled and scheduled deliveries. The whole experience has been horrible an only enforced why I dont like purchasing online.

Helpful

RYZE Superfoods's reply dated Apr 28, 2025 to: Darlene V Qhx's review

Hi Darlene, thanks so much for reaching out. We completely understand your concerns and are here to help!
We’ve responded to your email explaining how the auto-ship enrollment may have occurred, and we've also sent you the instructions to get your refund processed as quickly as possible. Please check your inbox for those details, e're happy to make sure this gets resolved for you!
For future purchases, if you prefer a one-time order with no subscription, you can simply select the "Buy Once" option here: https://www.ryzesuperfoods.com/pages/shop-all
Thanks again for giving RYZE a try. Please don’t hesitate to reach out if you need anything else. We’re here for you!
author's review
Darlene V Qhx

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

 Verified Reviewer

Need a refund & don't send product & cancel any future orders

RYZE Superfoods - Need a refund & don't send product & cancel any future orders

I accidentally made a purchase I dont want or I am on a plan I want to get out of. Please help.

I want my refund & dont want products. Stop subscription.

Loss:
$80

Preferred solution: Full refund

Helpful
RYZE Superfoods
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